Messages and warnings

Integrity warnings

The Properties panel ends with Integrity. It reads your selected text and lists Errors and Warnings, and clicking a row jumps to the letter it means. When everything is fine it says "No issues found."

"No glyph for … in the selected form": the current font has no drawing for this letter in this form. Change the font, or build the letter in the Font Builder.

"… joins but the pack is missing a connected form": the font lacks one of the joined shapes. Add it in the Font Builder, or use a fuller font.

"… cannot connect to the previous (non-connecting) letter": correct Arabic behaviour, not a fault. Some letters do not join to what follows them.

"Weak join near …": the two letters meet awkwardly. Try an alternate shape in the Letter panel, run Beautify, or stretch the connection with the Kashida tool.

"The mark … has no base letter to attach to": a tashkeel mark with no letter under it. Delete it, or put it after a letter.

"Duplicate diacritic … on the same base letter": two identical marks on one letter. Remove one of them.

"Mixed right-to-left and left-to-right text around …": Arabic and Latin in one layer. Put the Latin on its own layer so the order comes out right.

"The kashida here is unsafe, the letters do not both connect": this position cannot be stretched. Stretch between two joined letters instead.

"The character … is not supported by the engine": a character outside what the engine knows. Remove it or replace it.

Locked badges and the upgrade notice

Locked: the feature exists but belongs to a higher plan.

Paid: a premium font that needs a paid plan to use.

System: a font from the system library, view-only and not editable. You can still copy a letter out of it into your own font with Copy to my font.

"{feature} is on the {plan} plan": the notice you get when you press a locked control, with an Upgrade button that takes you to Pricing. It can also read "{feature} is available on a higher plan."

Limit messages

"You've reached your plan's project limit": download an old project and delete it, or move up a plan.

"This project exceeds your plan's size limit": the project itself is heavy. Take out big pictures or traced outlines, or split the work across two projects.

"You've reached your plan's uploaded-font limit": delete a font you no longer use from the Font Builder.

"You've reached your plan's shape-pack limit": delete an old shapes font from Font Shapes.

"You've reached your plan's storage limit": the total has hit the ceiling. Download what you have finished, then delete it.

"You've reached your plan's monthly tracing limit": this month's Trace counter is spent and starts again next month.

"This picture is larger than your plan allows": pick a smaller picture, or accept the app's offer to shrink it.

"Your plan has no room for more projects": shown in the import report about a project that did not come in.

Save messages

Unsaved changes: a new edit has not been saved yet. Autosave runs two seconds after your last edit.

Saved: your work reached your account safely.

"Couldn't save your changes, they're still on screen": the connection dropped or the server refused. Do not close the tab; press Save and try again.

Autosave paused with Save as copy: you are editing a project you are not allowed to save. Press Save as copy and it becomes a project of your own.

Picture messages

This picture is too big: shown with the picture's size and the maximum, offering Make it smaller for me or Choose another picture.

"This picture has more detail than the app can put in a file": its pixel dimensions are huge, and the app offers to shrink it.

"This kind of picture file can't be used as it is": the format is not usable directly, and the app offers to convert it for you.

"Even at its smallest this picture is …": shrinking was not enough. Start from a lighter picture.

"That file couldn't be read as a picture": the file is damaged, or it is not an image.

Export and cutting messages

"Too large for your browser to make as a picture": the requested density is beyond what the browser can build. Pick a smaller Resolution, or switch to SVG or PDF, which have no size limit.

"A Pattern is left out of a PDF": patterns are not printed into a PDF, and the colour or gradient underneath comes out instead.

"Select something on the canvas first": you chose the Selection frame with nothing selected.

In the Export for cutting (DXF) dialog the problems appear before you cut: skinny spots, loose pieces and details too small. Each one has a Fix button that sets Thicken by to the value that solves it, plus Fix all.

Project transfer messages

After every import or export you get a What happened report, with the Left out and Not in the download lists and a plain reason per file.

"This isn't a project file", "The project inside this file is damaged" and "This file couldn't be read": the file itself is not usable.

"Made by a newer version of the app": refresh the page and try again.

"Too big to come in with the others. Bring it in on its own" and "Too many projects at once": split the batch.

Fonts you don't have: the project came in and opens, but it uses a font you are missing. Add the font and the letters come out right.

The support session strip

If support signs in to your account to help you, a warning strip appears at the top of the screen with Return to my account, which ends that session at once.

You will not see this strip in normal use.